EMR Customer Support
EMR is dedicated to providing top-notch technical and training support to our clients. Our staff of full-time technicians and trainers deliver courteous and expert support from 8:30 a.m. to 5:30 p.m. (Central), Monday through Friday (excluding holidays).
Our support is provided through a sophisticated web application that allows us to remotely connect with your computer and share control, providing us with the same information that you are seeing, and giving us the ability to “show” you the solution, not just tell you.
When you purchase EMR, you can enjoy the peace of mind that we are monitoring the platform 24 hours a day, 7 days a week with a 99.8% uptime service guarantee.
Help Desk Ticket Support
Help desk ticket support is our primary management system. From EMR’s support center, you can submit a ticket which will immediately be assigned to a member of our support team. Our goal is to respond to your help request within 1 (one) business hour.
To view existing support tickets, please visit our Support Center. If you do not currently have a Support Center account, please contact us at (832) 456-2627, and we will provide you with a user name and password.
We provide telephone support Monday through Friday from 8:30 a.m. to 5:30 p.m. (Central).